Delivery & Returns
Delivery:
We offer two delivery options:
- Express Shipping: 1 to 3 business days for £1.99.
- Standard Shipping: 2 to 4 business days, free of charge.
All delivery times are estimates and may vary based on location and order processing.
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@arrowtowndrinks.co.uk. Please send your product to:
Leyhurst Barn, North Street, Hellingly, East Sussex, BN27 4EF.
You will be responsible for the shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund. For any return questions, please reach out at hello@arrowtowndrinks.co.uk.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.
We offer two delivery options:
- Express Shipping: 1 to 3 business days for £1.99.
- Standard Shipping: 2 to 4 business days, free of charge.
All delivery times are estimates and may vary based on location and order processing.
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@arrowtowndrinks.co.uk. Please send your product to:
Leyhurst Barn, North Street, Hellingly, East Sussex, BN27 4EF.
You will be responsible for the shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund. For any return questions, please reach out at hello@arrowtowndrinks.co.uk.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.
